How We Work

Every project is tailored to your needs, but our dedicated human-first approach is why utilities choose to partner with us.

Our Commitment to Customer Care

In a technical field, it's vital that we remember why we come to work: to serve the people who literally power innovation and industry every day. Transparency, collaboration, and an ever-evolving development life cycle are the hallmarks of our partnership with you, no matter which department you happen to be working with today.

“I love working with our customers because I get an opportunity to help solve real challenges they face. I love getting an opportunity to whiteboard out the issue because it's quick and very engaging for the entire team to get to the root cause and visualize the solution.”

Our Commitment to Customer Care

In a technical field, it's vital that we remember why we come to work: to serve the people who literally power innovation and industry every day. Transparency, collaboration, and an ever-evolving development life cycle are the hallmarks of our partnership with you, no matter which department you happen to be working with today.

Our Project Approach

Here's what to expect while you're working with us.
1

Flexibility

We understand that you have other jobs besides software implementation. So we provide a level of support that matches your bandwidth while maintaining the cadence of configuring your system. Since we develop our products using the Agile SDLC, we're prepared to modify plans as we go and work around your competing initiatives as needed. When you need us onsite, we're there - but almost all work can be done remotely and flexibly, too.

2

Accountability

You're busy - so we take the stress of managing a project off you. You'll work chiefly with an account executive and project manager, who will keep the project on track and provide a weekly status call to review progress on every component. Everyone in our company works in the same space, so whoever could help solve a challenge is available to you at a moment's notice. You will never be hung out to dry during an implementation. We're here for you.

3

Collaboration

Everything comes back to this. We won't just hand you a box and walk away. We practice design thinking, first sussing out your ultimate goal and working with you to figure out the best means to that end: where you could save or streamline, what kind of ongoing support you'll need, etc. We crave your feedback and use your suggestions in our continuous releases, so that your programs are always moving forward.

The Power of Collaboration

Nothing improves without feedback. That's why, in addition to QBRs and consistent touchpoints with all our clients during projects, we also an annual conference called The Power of Collaboration, comprised of the brightest minds in energy efficiency.
Focused on creating a team forum to improve EE technology for all, you'll take away new knowledge of emerging trends and products, inspiration for better programming, and lifelong industry contacts - but more importantly, you'll contribute your expertise and weigh in on the direction of our services, advise on your contemporaries' programs, and spark change in the entire energy ecosystem.

"We come to TPOC for the collaboration between multiple utilities and their EE management systems. It gives us foresight into what new features EECP has to offer and how other utility companies are using it to enhance their systems. It's been great to see the same companies come back to TPOC  year-to-year and share what progress they've made with using EECP."

- Program Manager, SoCalGas

How can we help?

Let's talk.